📝 Full-Length Practice Exam

ITIL 4 (IT Service Management)

Administered by AXELOS / PeopleCert

5 free / 40
Questions
60 min
Time limit
65%
Pass mark
Closed-book
References
🔓 Free preview, then unlock

The first 5 questions are free. To finish all 40questions with full scoring, a topic breakdown, and answer explanations, you'll unlock the rest with the All-Access Pass.

What this is

A practice exam aligned to the ITIL 4 Foundation syllabus, covering the service value system, the seven guiding principles, the four dimensions of service management, the service value chain activities, and core ITIL management practices such as Incident Management, Problem Management, Change Enablement, Service Desk, and Continual Improvement.

Recommended study sources
  • ITIL 4 Foundation: ITIL 4 Edition (AXELOS)
  • ITIL 4 Foundation Exam Study Guide
  • AXELOS ITIL 4 Foundation Syllabus
Topics covered
Service value system (SVS)Guiding principlesFour dimensions of service managementService value chainKey ITIL practices (Incident, Problem, Change Enablement, Service Desk, CSI)
📊 What you get at the end
  • Your overall score and a clear pass/fail result against the 65% pass mark — instantly, no waiting
  • A performance breakdown by topic, so you can see exactly which areas need more study
  • Every question reviewed afterward with the correct answer and a full explanation — including the ones you missed
⚠️ These are original practice questions written to mirror the publicly documented ITIL 4 Foundation syllabus and difficulty level; they are not reproductions of actual exam items. Verify current exam content and policies with AXELOS/PeopleCert before testing.
EngineersUniverse is an independent educational publisher and is not affiliated with, endorsed by, certified by, or sponsored by AXELOS / PeopleCert or any other organization named on this page.ITIL 4 Foundation and any other credential names referenced are trademarks of their respective owners, used here solely to identify the exam this practice test is modeled on. See our full disclaimer.

The timer starts when you begin. No payment required to try the first 5 questions.